Feedback from previous guests about their experience.
62%
liked the hotel and would stay again
Convenient location for the train station
Clean and nice rooms
Limited breakfast options
Issues with certain staff members
6.2/10
Nice
Rooms
6.8
Location
7.2
Service
5.6
Dining
5.6
Guest reviews
6.2/10
based on 5 reviews
4/5
based on 894 reviews
8.3
8.3/10 based on 3191 reviews
#195 of 398 hotels in Vienna based on Tripadvisor
Edmund
United Kingdom,
April
2024
6.0/10
The hotel is conveniently located near major attractions, making it ideal for both business and leisure travelers. While the rooms may need some freshening up and have an awkward layout, the hotel's service is lacking and struggles with language barriers. On the bright side, the location is excellent for transportation access and proximity to key sites, and the dining experience, especially the breakfast variety, receives praise.
Rooms
5.0
The room I stayed in seemed like it had not been used for a while as it had a stale smell. The layout with the bed placed in the middle was a bit odd.
Service
5.0
The service, especially at the check-in desk, was lacking. There were communication issues and a lack of basic foreign language knowledge.
Location
8.0
The location of the hotel is superb. It's easily accessible by metro, near major international organizations, and right next to convenient transportation stops.
Dining
7.0
The dining experience, particularly the breakfast choices, was satisfactory with a decent variety that catered well to guests.
Facilities
6.0
Mark
United States of America,
April
2024
7.2/10
My stay at the hotel was a mix of positives and negatives. The rooms were comfortable and quiet, but the lack of a good view was a bit disappointing. The service provided was friendly and helpful, although encountering issues with my credit card got in the way. The location, while not in the city center, was convenient for accessing public transportation. The dining options were varied but not exceptional.
Rooms
7.0
The room I stayed in was comfortable and silent, but the view was not what I had hoped for. It could use some updating, especially the carpet.
Service
8.0
The service I received was friendly and helpful overall, though there was a hiccup with my credit card.
Location
8.0
The location was not in the city center, but it was close to public transportation, making it convenient to reach major attractions.
Dining
6.0
The dining experience offered a good variety of food, but it did not stand out as exceptional.
Facilities
7.0
John
United Kingdom,
February
2024
6.8/10
The hotel is conveniently located near transportation options but lacks nearby amenities. The rooms are comfortable and clean with some minor issues regarding coffee availability. The service is inconsistent in accommodating international guests. The dining experience, although not exceptional, offers a decent variety of food. The hotel's location is excellent for travelers with specific needs like UN-related activities.
Rooms
8.0
The rooms were comfortable and clean, but there was a lack of ongoing coffee supply after the first day.
Service
6.0
The hotel staff were accommodating with luggage and parking, but there were issues with communication and pre-paid bookings.
Location
7.0
The hotel's proximity to the train station and transportation services is excellent, making it convenient for specific traveler needs.
Dining
6.0
The dining experience, while not outstanding, provided a good selection of food options.
Facilities
The hotel offers standard facilities suitable for various traveler needs.
Charles
United States of America,
December
2023
6.0/10
I had a mixed experience at the hotel. The rooms were nice and clean, but a bit small, and the lack of curtains on the windows was a downside. The service was accommodating overall, but there were a few hiccups with certain staff members. The location was convenient for the train station but not in the heart of the city. The dining experience was below expectations, with limited breakfast options.
Rooms
7.0
I found the rooms to be nice and clean, though a tad small, with the only downside being the lack of curtains on the windows.
Service
6.0
The staff was responsive to various requests, but there were some issues, like having to ask for my booking again and a mix-up with transferring my luggage.
Location
7.0
The hotel's location, while near the train station, was not in the city center, but it was right across from the Austria Center, which was convenient for conferences.
Dining
5.0
The dining experience left much to be desired, as the breakfast options were limited, and having the same breakfast every day for a long stay wasn't pleasant.
Facilities
6.0
Convenient location for the train station
Limited breakfast options
Jill
United Kingdom,
April
2023
5.6/10
The hotel has nice enough rooms, large and comfortable, but the Nespresso machine only had pods on the first day, so no good coffee for the rest of the stay. The patio seating area couldn't be used comfortably during the sunny and hot days. The service was lacking, with issues like asking for the booking again and unfulfilled promises. The location is convenient for transportation but lacks nearby amenities. The dining experience was ordinary and repetitive. Overall, it's a mixed experience with some positives but also noticeable drawbacks.
Rooms
7.0
The rooms were large and comfortable, but the Nespresso machine only had pods on the first day.
Service
5.0
The service was lacking, with issues like unfulfilled promises and unwelcoming staff.
Location
6.0
The location is convenient for transportation but lacks nearby amenities.
Dining
5.0
The dining experience was very ordinary with limited and repetitive offerings.
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